Terms & Conditions

Last Updated: September 7, 2023

Welcome to Luna Chems. These Terms & Conditions govern your use of the Luna Chems website and your purchase or use of products and services made available through the website.

By accessing our website, creating an account, placing an order, submitting an enquiry, or otherwise using our services, you agree to comply with these Terms & Conditions.

If you do not agree with these terms, please do not use the website or purchase products from Luna Chems.

1. About Luna Chems

This website is operated by Luna Chems.

Business Name: Luna Chems
Luna Chems
Email: info@luna-chems.com
Website: www.luna-chems.com
Business Address:Europe, California USA

Luna Chems operates as a research-focused chemical supplier. Products offered through the website are intended only for legitimate and permitted research or laboratory applications, subject to applicable laws and regulations.

2. Eligibility

By using this website or purchasing products from Luna Chems, you confirm that:

  • You are legally permitted to use the website and purchase the relevant products.
  • You meet any applicable minimum age requirements.
  • You have the authority to enter into a legally binding agreement.
  • Your intended use of any product is lawful.
  • You will comply with all applicable local, national, and international laws and regulations.
  • You will not use products for prohibited, unlawful, or unauthorized purposes.

We may refuse or cancel an order where we reasonably believe that a transaction may violate applicable laws, regulations, company policies, or these Terms & Conditions.

3. Research Use Only

Products sold by Luna Chems are intended for legitimate research and laboratory purposes where permitted by applicable law.

Unless explicitly stated otherwise, research chemicals are not intended for human or veterinary consumption.

Products must not be represented or used as:

  • Medicines
  • Dietary supplements
  • Food or beverages
  • Recreational substances
  • Cosmetic products
  • Treatments for medical conditions
  • Substitutes for approved pharmaceutical products

Luna Chems does not authorize customers to use products in a manner inconsistent with their stated research purpose or applicable law.

Customers are responsible for determining whether a product is lawful and appropriate for their intended research application.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, images, and other information on our website.

However, product information may be updated from time to time.

Customers should carefully review the available product information and documentation before placing an order.

Where technical documentation, specifications, certificates, or other supporting information are provided, customers should review the relevant documentation before using a product.

Luna Chems does not guarantee that every product will be suitable for a particular research procedure or application.

5. Orders

Submitting an order through our website constitutes a request to purchase the selected products.

An order may be subject to verification, acceptance, availability, payment authorization, regulatory requirements, and other applicable conditions.

We reserve the right to:

  • Accept or decline an order.
  • Request additional information.
  • Cancel an order where appropriate.
  • Limit quantities.
  • Refuse transactions that appear unlawful or inconsistent with our policies.
  • Correct pricing, product, or listing errors.

An order confirmation does not necessarily guarantee that the order cannot subsequently be cancelled where legitimate grounds for cancellation exist.

6. Pricing

Prices displayed on the website are subject to change without prior notice.

Where applicable, taxes, duties, customs charges, shipping costs, or other fees may be added to the order.

The customer is responsible for any applicable charges that are legally payable in the destination country unless otherwise stated during checkout.

We make reasonable efforts to maintain accurate pricing information. If a significant pricing error occurs, we may contact the customer before fulfilling the order.

7. Payment

Orders must be paid using an available payment method accepted through our website.

Payment transactions may be processed by third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may delay or cancel an order where payment cannot be verified or authorized.

Payment Provider(s): [Insert Payment Provider Information]

8. Shipping and Delivery

Luna Chems may offer shipping services to selected destinations.

Shipping availability, delivery methods, estimated delivery times, and applicable charges may vary depending on the destination and product.

Customers are responsible for providing accurate delivery information.

We are not responsible for delays caused by circumstances outside our reasonable control, including customs procedures, carrier delays, weather events, governmental restrictions, incorrect delivery information, or other unforeseen circumstances.

Customers are responsible for ensuring that the ordered products may legally be imported, possessed, and used in their destination jurisdiction.

9. Customs, Importation, and Local Laws

International customers are responsible for understanding the laws applicable to research chemicals in their country, state, province, or territory.

Before placing an international order, customers should determine whether the relevant product may legally be purchased, imported, possessed, transported, and used for the intended research purpose.

Luna Chems does not guarantee that products are legal or permitted in every jurisdiction.

Any customs duties, import taxes, permits, licenses, inspections, or other destination-country requirements are the responsibility of the customer unless applicable law or an agreed shipping arrangement provides otherwise.

10. Returns and Refunds

Returns and refunds are subject to our applicable Returns & Refunds Policy.

Customers should review that policy before placing an order.

Due to the nature of certain research chemical products, some products may be subject to specific return restrictions where permitted by applicable law.

Nothing in this section is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

Returns & Refunds Policy: [Insert Link]

11. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or different from what you ordered, please contact Luna Chems as soon as reasonably possible.

To help us investigate, we may request:

  • Order number
  • Photographs of the package
  • Photographs of the product
  • Shipping information
  • Description of the issue
  • Other relevant information

We will review the matter and determine the appropriate resolution in accordance with our policies and applicable law.

12. Safe and Responsible Handling

Customers are responsible for handling research chemicals appropriately.

Before handling any product, customers should review available documentation and follow appropriate laboratory procedures.

Products should be:

  • Stored appropriately.
  • Kept in clearly identified containers.
  • Handled by appropriately trained personnel.
  • Kept away from unauthorized individuals.
  • Used only for lawful and permitted research purposes.
  • Disposed of according to applicable requirements.

Luna Chems does not provide a substitute for professional laboratory training, institutional safety procedures, or applicable regulatory requirements.

13. Prohibited Uses

You agree not to use Luna Chems products, website, or services for unlawful or prohibited activities.

Prohibited activities include, but are not limited to:

  • Human consumption.
  • Veterinary consumption.
  • Manufacturing or preparing unauthorized medicines.
  • Illegal drug production.
  • Recreational use.
  • Fraudulent activity.
  • Reselling products in violation of applicable laws.
  • Circumventing regulatory restrictions.
  • Misrepresenting the intended use of products.
  • Using products in a manner prohibited by applicable law.

We reserve the right to refuse service or cancel transactions where we reasonably believe that products may be used for prohibited purposes.

14. User Accounts

If you create an account with Luna Chems, you are responsible for maintaining the confidentiality of your account information.

You agree to provide accurate information and keep your account details up to date.

You must notify us if you believe that your account has been accessed without authorization.

We may suspend or terminate accounts where we reasonably believe that an account has been used fraudulently, unlawfully, or in violation of these Terms & Conditions.

15. Intellectual Property

Unless otherwise stated, the Luna Chems website and its content are owned by or licensed to Luna Chems.

This may include:

  • Logos
  • Branding
  • Product descriptions
  • Images
  • Graphics
  • Website design
  • Text
  • Page layouts
  • Original content

You may not reproduce, modify, distribute, publish, sell, or commercially exploit Luna Chems content without appropriate authorization.

16. Website Use

You agree not to misuse the website.

You must not knowingly:

  • Introduce malicious software.
  • Attempt unauthorized access.
  • Interfere with website operation.
  • Scrape or copy content for unauthorized commercial purposes.
  • Submit fraudulent information.
  • Use automated systems in a way that damages or disrupts the website.
  • Attempt to bypass website security.
  • Use the website for unlawful purposes.

We reserve the right to restrict access where necessary to protect the website, customers, business operations, or other users.

17. Third-Party Services

Our website may use third-party services, including payment processors, hosting providers, analytics services, communication platforms, and shipping companies.

Third-party services may operate under their own terms and privacy policies.

Luna Chems is not responsible for the independent policies or practices of third-party providers.

18. Disclaimer

To the maximum extent permitted by applicable law, Luna Chems provides website information and services on an “as available” basis.

We do not guarantee that:

  • The website will always be available.
  • The website will be free from errors.
  • Product information will always be complete or current.
  • A particular product will meet a specific research objective.
  • Products will be permitted in every jurisdiction.
  • Website content will be uninterrupted or completely free of technical issues.

Nothing in these Terms & Conditions excludes legal rights or guarantees that cannot lawfully be excluded.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Luna Chems will not be responsible for losses arising from:

  • Improper use of products.
  • Use contrary to product documentation.
  • Unlawful use.
  • Failure to follow appropriate laboratory procedures.
  • Failure to comply with applicable laws.
  • Incorrect information supplied by the customer.
  • Customs or import restrictions.
  • Events outside our reasonable control.
  • Unauthorized use of customer accounts.

Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Luna Chems and its relevant officers, employees, contractors, and service providers harmless from claims, losses, liabilities, damages, and expenses arising from your:

  • Violation of these Terms & Conditions.
  • Unlawful use of the website or products.
  • Misuse of products.
  • Violation of applicable laws or regulations.
  • Infringement of another party’s rights.
  • Fraudulent or unauthorized activity.

21. Privacy

Your use of the Luna Chems website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, stored, and disclosed.

Privacy Policy: [Insert Privacy Policy Link]

22. Website Changes

We may modify, update, suspend, or discontinue parts of the website or its services from time to time.

We may also update product information, pricing, availability, and website content without prior notice.

Where appropriate, changes to these Terms & Conditions will be reflected by updating the date shown at the top of this page.

23. Governing Law

These Terms & Conditions shall be governed by the applicable laws of:

Jurisdiction: [Insert Country/State/Province]

Any disputes relating to these terms shall be handled by the courts or other appropriate legal authority having jurisdiction under applicable law.

This section should be completed according to the actual legal structure and operating jurisdiction of Luna Chems.

24. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or removed to the extent necessary, while the remaining provisions shall continue to apply to the extent permitted by law.

25. Entire Agreement

These Terms & Conditions, together with applicable policies referenced on the website, constitute the agreement between you and Luna Chems regarding your use of the website and applicable services, unless otherwise required by law or agreed in writing.

26. Contact Us

If you have questions regarding these Terms & Conditions, an order, or our services, please contact us.

Luna Chems
Luna Chems
Email: info@luna-chems.com
Website: www.luna-chems.com
Business Address:Europe, California USA

We aim to respond to legitimate customer enquiries as promptly as reasonably possible.

Luna Chems — Research With Clarity

We are committed to providing a professional and transparent experience for legitimate research and laboratory customers.

Please review these Terms & Conditions, our Privacy Policy, and any applicable product information before using our website or placing an order.

For legitimate research and laboratory purposes only. Not for human or veterinary consumption. Customers are responsible for complying with all applicable laws, regulations, and professional requirements.